I summarized all events like I did in this post and told them I was very disappoint.
Heres a summary of what happened next: On the 04-07, I've been informed that the fly away drone situation would be covered by DJI and that they'd send us a replacement unit.I looked up and I saw nothing, the drone was gone, I couldnt believe my eyes.I spent the next 40 minutes walking around, hoping the drone would somehow reconnect or use Smart RTH to land back.Which made me cadeaux femme 60 ans remember that when I've firstly decided to pay for DJI care Refresh, DJI announced loud and clear on its website the advantages of such an efficient and «streamlined» customer service.The last exchange I had with DJI gave me the impression that they couldn't care less about our time issues.The cadeau moins de 10 euros femme automated response by DJI specifically mentioned "excluding remote controller, SD card, etc." To this day, I havent received any answer regarding this, only received even more automated messages.I've also inquired by email if the new drone would include an SD card since the drone flew away with.So I reread it and thought about.I couldnt believe it, I must have had wrongfully understood the email.(11-07) I received an email from a different customer support person asking me what the concern is so that they can try to assist me with my concern.Again, I couldnt believe that they simply hadnt read my clear and detailed previous emails, but resign to write my last email to them in one last good faith inquiry.I absolutely love DJI products, I bought a drone and a stabilizer from them (2 months ago) and loved their products so much I was considering buying the Osmo Raw within the next months.After 40 minutes where each minute felt like the double, I resolved to head back home and congrat myself for buying DJI Care Refresh, remembering the «VIP» service they wrote about on their website and hoping the replacement process wouldnt be a pain.(Just for context, this happened halfway through a real-estate mandate and we lost all the on-going footage).
(03-07) I took off and within the first minute, I brought the drone right above my head (gps mode, 60m alt, 4m distance).
I heard a sound warning, looked at my controller and it showed «disconnected».